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You may be required to pay a £15 deposit to secure your appointment when booking. This can be carried over to future bookings should you wish. The deposit secures against any missed or cancelled appointments and will not be refunded unless you give over 48 hours’ notice of cancellation of your booking.

 

Any pets not collected at the agreed collection time will incur an additional charge of £5 per 30 minutes they are in holding after the collection time stated on the grooming contract.

 

Please ensure that your pet has been given the opportunity to be relieved before they enter the grooming salon. This will ensure that they get the maximum enjoyment out of their groom.

 

Please do not feed your pet within 30 minutes prior to their appointment.

 

All customers are responsible for keeping their pet up to date with their vaccinations.

 

We recommend puppies wait 2 weeks after their 2nd vaccination before booking a puppy groom.

 

You must inform the groomer of any medical conditions and may be asked for a letter from your vet stating your pet is healthy to be groomed before the groom is carried out.

 

Whilst every care is taken of the pets being groomed, any pet left with The Polished Dog is left entirely at the owner’s risk.

 

We will not groom any dog that has been microchipped within the last 24 hours.

 

The grooming team have the right to refuse to groom any pet without reason.

 

The grooming team have the right to refuse any customer without reason.

 

The grooming team have the right to cancel a groom if it would affect the pet’s welfare to continue or there is a risk of injury to the grooming team.

 

The Polished Dog will not be held responsible for any loss of personal items during the appointment.

 

We will not groom any dog that must be registered under the Dangerous Dogs Act 1991, the Dangerous Dogs (Amendment) Act 1997 or any further amendments to this Act.

 

Matted dogs

We will endeavour to groom your pet to your requirements, however if your pet’s coat is excessively matted, the matted coat will be clipped (shaved) out. Depending on the severity of the matted coat, which will be discussed during your pet’s consultation, there may be an additional charge in addition to the grooming price of £10.

 

We will only brush out matted coats for a maximum of 15 minutes, after this time we will recommend a clip off for the dog’s welfare as per our Clipping Policy, therefore it may not be possible to achieve the style you desire.

 

As groomers, our primary concern is to relieve any distress or discomfort your pet may be experiencing as a result of their severely or excessively matted coat.

 

Two Colleague Groom

There can be a number of reasons why it may be necessary for your dog to require two groomers to carry out a groom. If the behaviour or welfare of the dog warrants two groomers to carry out the groom, each groomers time will be charged.

 

Extra Care

Pets which are pregnant or in season will not be accepted for a groom.

 

If your pet is found to have fleas, we will charge a fee of £10 in addition to the cost of the groom, where your pet will be bathed in a flea shampoo and the salon disinfected.

 

If your pet is found to have a tick, we will charge a fee of £3 to remove in addition to the cost of the groom. However we advise if your pet has a tick to see your vet, as they are known carriers of disease and may require further treatment.

 

Any pets that are deemed at the discretion of the grooming team to be in need of immediate veterinary attention will receive this and you agree that you will be liable for any resulting additional costs.

 

Any dogs that are aggressive towards a member of the grooming team or another pet may need to be muzzled. It is the owner’s responsibility to inform the groomer if they do not wish their pet to be muzzled. Refusal may result in the groom not taking place.

 

We strongly advise you insure your pet. Whilst we take every reasonable precaution to prevent it, we will not accept any responsibility for any loss, injury, death or illness suffered by your pet whilst in our care, except to the extent that we are unable to limit or extend our liability.

 

If your pet appears unwell at the time of the appointment, they will not be accepted for grooming due to the risk of cross infection to other pets.

 

Any complaints with regards to the Grooming salon must be directed, in first instance, to Roz or Julia.

 

We reserve the right to amend these terms and conditions at any time.